|Terms and Conditions
If you have any questions or want to purchase an item do not hesitate to contact us.
By Mastercard and Visa Credit and Debit cards. (NOT American Express). PAY PAL AND UK cheques. Details can be sent by e-mail or telephoned directly to us. Security of customer's information is taken extremely seriously and no information is shared with another party.
POSTING AND PACKING
Packing: The utmost care is given to securing the contents for safe transit. Games, boxed or otherwise, can contain many fiddly playing pieces and cards which must be secured within the presentation boxes to prevent damage. e.g. metal horses where legs and tails can get broken. Hence our attention to detail where more rather than less materials will always be used and the necessary time taken to ensure complete safety. The 'packing' element to the postage and packing charge for any item will be reflective of this precision.
Postage: Insured postal methods will be used in all cases for UK and abroad. For UK anything from Recorded Delivery, through Special Delivery through Parcel Force could be used according to the size and weight. For outside UK the relevant insured services for the different countries would be used and quoted.
TERMS AND CONDITIONS
Detailed pictures and condition reports will be sent in response to any enquiry. It should be noted that all items, excluding commissions, are second/hand, collectibles or antiques and as such they are rarely pristine having been used (played with in the case of games). In the interests of both buyer and seller, every effort will be given to fully disclose the condition and completeness or otherwise of each item, but every minor scratch, tear etc cannot be fully covered. Whilst Donay Games provides a 'money-back' guarantee if not fully satisfied with the goods on receipt, it requests that the information above is taken into consideration when that decision is made. A full refund will be made on safe receipt of the said goods. The goods must be packed to the same safe standard in which they were received and fully insured for the return. If all those requirements are met ensuring the goods arrive back in the condition in which they were dispatched then, a full refund will be made.